mirror of
https://github.com/opnsense/docs
synced 2024-11-15 06:12:58 +00:00
57 lines
2.5 KiB
ReStructuredText
57 lines
2.5 KiB
ReStructuredText
===============
|
||
Support Options
|
||
===============
|
||
|
||
Commercial
|
||
----------
|
||
|
||
.. image:: images/support-1024x492.jpg
|
||
|
||
Extended professional support services are available for an annual fee.
|
||
For the commercial support options see `the OPNsense website <https://opnsense.org/support-overview/commercial-support/>`__
|
||
|
||
Community
|
||
---------
|
||
If you need help with OPNsense you can always try the community options first.
|
||
When resorting to community support it is important to understand that anyone
|
||
helping you is doing so for free and at their own time. Even tough your issue or
|
||
question might not be answered fully it would be nice to thank the people who
|
||
helped you.
|
||
|
||
To receive community support, the following options are available:
|
||
|
||
* Start searching this documentation & wiki
|
||
* The `OPNsense forum <https://forum.opnsense.org>`__
|
||
* Ask online users on `IRC Freenode <https://freenode.net/>`__ #opnsense
|
||
|
||
|
||
Community Support Levels
|
||
------------------------
|
||
|
||
Tier 1 – Core (Critical)
|
||
============================================
|
||
* Core team develops and supports
|
||
* Compiler errors or functional failures block git merges and releases
|
||
* Functionality is part of the standard installation
|
||
|
||
Tier 2 – Plugins (Non-Critical)
|
||
=====================================================
|
||
* Core team develops and supports, sometimes with help from community members
|
||
* Compiler errors or functional failures block git merges
|
||
* Functionality problems such as 'known issues' or might still going into releases
|
||
* Features require user to install the plugin / functionality not installed by default
|
||
|
||
Tier 3 – Plugins (Community)
|
||
============================
|
||
- Tier 3 is community supported, this means the OPNsense core development team won't support it to avoid overloading the team
|
||
- When accepting a Tier 3 feature into the code base, it will come with a number of limits and conditions:
|
||
|
||
* Submitter must commit to maintaining it:
|
||
|
||
- Make sure code compiles and correctly functions after OPNsense and/or external (e.g. library) changes
|
||
- Support users when they encounter problems (forum / git issue tracker – all related issues will be assigned to the maintainer)
|
||
|
||
- The code is offered as plugin and will not be part of the default OPNsense installation. The OPNsense core team will not be responsible for QA
|
||
- If the feature get lots of traction, and/or if the team just considers it very useful, it may get 'promoted' to being officially supported (Tier 2)
|
||
- The feature will be removed if the submitter stops maintaining it and no-one steps up to take over
|