2018-01-30 10:40:13 +00:00
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===============
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Support Options
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===============
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2018-03-12 14:25:56 +00:00
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Commercial
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----------
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.. image:: images/support-1024x492.jpg
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Extended professional support services are available for an annual fee.
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For the commercial support options see `the OPNsense website <https://opnsense.org/support-overview/commercial-support/>`__
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2018-01-30 10:40:13 +00:00
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Community
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---------
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If you need help with OPNsense you can always try the community options first.
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When resorting to community support it is important to understand that anyone
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2022-04-30 16:14:07 +00:00
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helping you is doing so for free and at their own time. Even though your issue or
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question may not be answered fully, it would be nice to thank the people who
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help you.
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2018-01-30 10:40:13 +00:00
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To receive community support, the following options are available:
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* Start searching this documentation & wiki
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* The `OPNsense forum <https://forum.opnsense.org>`__
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2021-06-04 07:44:05 +00:00
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* Ask online users on `IRC Libera Chat <https://libera.chat/>`__ #opnsense
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2018-01-30 10:40:13 +00:00
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2018-03-12 14:25:56 +00:00
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Community Support Levels
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------------------------
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2018-01-30 10:40:13 +00:00
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2018-03-12 14:25:56 +00:00
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Tier 1 – Core (Critical)
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============================================
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2018-10-21 17:27:11 +00:00
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* Core team develops and supports
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* Compiler errors or functional failures block git merges and releases
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* Functionality is part of the standard installation
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2018-03-12 14:25:56 +00:00
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Tier 2 – Plugins (Non-Critical)
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=====================================================
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* Core team develops and supports, sometimes with help from community members
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2018-10-21 17:27:11 +00:00
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* Compiler errors or functional failures block git merges
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* Functionality problems such as 'known issues' or might still going into releases
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* Features require user to install the plugin / functionality not installed by default
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2018-03-12 14:25:56 +00:00
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Tier 3 – Plugins (Community)
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============================
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2018-10-21 17:27:11 +00:00
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- Tier 3 is community supported, this means the OPNsense core development team won't support it to avoid overloading the team
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2018-03-12 14:25:56 +00:00
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- When accepting a Tier 3 feature into the code base, it will come with a number of limits and conditions:
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* Submitter must commit to maintaining it:
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2022-04-30 16:14:07 +00:00
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2018-10-21 17:27:11 +00:00
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- Make sure code compiles and correctly functions after OPNsense and/or external (e.g. library) changes
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- Support users when they encounter problems (forum / git issue tracker – all related issues will be assigned to the maintainer)
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2018-03-12 14:31:15 +00:00
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2018-10-21 17:27:11 +00:00
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- The code is offered as plugin and will not be part of the default OPNsense installation. The OPNsense core team will not be responsible for QA
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- If the feature get lots of traction, and/or if the team just considers it very useful, it may get 'promoted' to being officially supported (Tier 2)
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- The feature will be removed if the submitter stops maintaining it and no-one steps up to take over
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