ci: updates issue and discussion templates (#26542)

Update issue and discussion templates

.github/DISCUSSION_TEMPLATE/q-a.yml

@@ -96,27 +96,22 @@ body:
   - type: textarea
     id: system-info
     attributes:
-      label: System Info
       description: |
-        Please share your system info with us. 
+        Please share your system info with us. Do NOT skip this step and please don't trim
+        the output. Most users don't include enough information here and it makes it harder
+        for us to help you.
         
-        "pip freeze | grep langchain" 
+        Run the following command in your terminal and paste the output here:
-        platform (windows / linux / mac)
-        python version
-        
-        OR if you're on a recent version of langchain-core you can paste the output of:
         
         python -m langchain_core.sys_info
-      placeholder: |
-        "pip freeze | grep langchain"
-        platform
-        python version
         
-        Alternatively, if you're on a recent version of langchain-core you can paste the output of:
+        or if you have an existing python interpreter running:
         
-        python -m langchain_core.sys_info
+        from langchain_core import sys_info
+        sys_info.print_sys_info()
         
-        These will only surface LangChain packages, don't forget to include any other relevant
+        alternatively, put the entire output of `pip freeze` here.
-        packages you're using (if you're not sure what's relevant, you can paste the entire output of `pip freeze`).
+      placeholder: |
+        python -m langchain_core.sys_info
     validations:
       required: true

.github/ISSUE_TEMPLATE/bug-report.yml

@@ -96,25 +96,21 @@ body:
     attributes:
       label: System Info
       description: |
-        Please share your system info with us. 
+        Please share your system info with us. Do NOT skip this step and please don't trim
+        the output. Most users don't include enough information here and it makes it harder
+        for us to help you.
         
-        "pip freeze | grep langchain" 
+        Run the following command in your terminal and paste the output here:
-        platform (windows / linux / mac)
-        python version
-        
-        OR if you're on a recent version of langchain-core you can paste the output of:
         
         python -m langchain_core.sys_info
-      placeholder: |
-        "pip freeze | grep langchain"
-        platform
-        python version
         
-        Alternatively, if you're on a recent version of langchain-core you can paste the output of:
+        or if you have an existing python interpreter running:
         
-        python -m langchain_core.sys_info
+        from langchain_core import sys_info
+        sys_info.print_sys_info()
         
-        These will only surface LangChain packages, don't forget to include any other relevant
+        alternatively, put the entire output of `pip freeze` here.
-        packages you're using (if you're not sure what's relevant, you can paste the entire output of `pip freeze`).
+      placeholder: |
+        python -m langchain_core.sys_info
     validations:
       required: true