Retrieving crash reports from the application

Open Firefox
Tap on the 3 dot menu
Tap Settings
Scroll to the bottom of Settings
Tap About Firefox
Tap Crashes
Tap on the Socorro link
Copy and paste that address into a new Github Issue: 🐞 Bug report or an existing issue
If you have many crash reports it can be helpful to include several of the recent crash URLs

Using adb logcat to get crash information

Please use the above directions as a first way to get info. Use the following directions if your crash does not show up in the crash window of Firefox or if the crash prevents you from accessing the settings of Firefox.

To get information about a crash you will need an Android device that reproduces a crash, a computer running Windows, macOS or Linux and a USB cable that connects your device to your computer.

Configuring your phone

Enable Developer Mode
- On stock Android open the Android Settings and use the search at the top to find build number
- Tap the build number 7 times
- For other devices use your favorite search engine or YouTube to find steps for your device.
Enable Android USB debugging
- On stock Android Open the Android Settings and use the search at the top to find USB debugging and enable it
Connect your device to the computer using a USB cable

Downloading the Android SDK Platform tools

Download the Android SDK Platform tools for your operating system
Use your operating system tools to extract the zip file that was downloaded

Checking that adb can see your phone and is authorized

Connect your device to the computer using a USB cable
Open a command prompt or terminal and change to the directory to the platform tools directory that was extracted
On Windows run the command adb devices on macOS and Linux run ./adb devices
If it returns unauthorized you will need to authorize the phone to connect to the computer by accepting the connection dialog on the phone

Reproducing the crash

Connect your device to the computer using a USB cable
Open a command prompt or terminal and change to the directory to the platform tools directory that was extracted
On Windows run adb logcat -v time on macOS and Linux run ./adb logcat -v time
Reproduce the crash
Submit the crash report(s)
Unplug the device
Copy all the information in the terminal
Paste the information into a Gist https://gist.github.com/ and save logcat information
Add the Gist URL to the issue for the crash

Optional Cleanup

It is recommended to disable USB debugging once you are done collecting this information
You can remove the Android SDK Platform tools by deleting the folders and zip file

3.2 KiB Raw Blame History