DocsGPT/docs/pages/Extensions/Chatwoot-extension.md

Chatwoot Extension Setup Guide

Step 1: Prepare and Start DocsGPT

• Launch DocsGPT: Follow the instructions in our DocsGPT Wiki to start DocsGPT. Make sure to load your documentation.

Step 2: Get Access Token from Chatwoot

• Go to Chatwoot.
• In your profile settings (located at the bottom left), scroll down and copy the Access Token.

Step 3: Set Up Chatwoot Extension

• Navigate to /extensions/chatwoot.
• Copy the .env_sample file and create a new file named .env.
• Fill in the values in the .env file as follows:

docsgpt_url=<Docsgpt_API_URL>
chatwoot_url=<Chatwoot_URL>
docsgpt_key=<OpenAI_API_Key or Other_LLM_Key>
chatwoot_token=<Token from Step 2>

Step 4: Start the Extension

• Use the command flask run to start the extension.

Step 5: Optional - Extra Validation

• In app.py, uncomment lines 12-13 and 71-75.
• Add the following lines to your .env file:

assignee_id=(optional) 1

These Chatwoot values help ensure you respond to the correct widget and handle questions assigned to a specific user.

Stopping Bot Responses for Specific User or Session

• If you want the bot to stop responding to questions for a specific user or session, add a label human-requested in your conversation.

Additional Notes

• For further details on training on other documentation, refer to our wiki.