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651 lines
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651 lines
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2 years ago
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Three Ways to Be the Thermostat </h1>
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<h2 class="single-hero__abstract">
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Great leaders set the temperature, especially when stress is high. </h2>
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<div class="byline byline--links byline--thumnails"><div class="byline__thumbnails"><div class="byline__thumbnails__image"><img data-src="https://postlight.com/wp-content/uploads/2019/03/Gina-2.png?resize=100,100" alt="" layout="fill" src="https://postlight.com/wp-content/uploads/2019/03/Gina-2.png?resize=100,100"></div></div><div class="byline__text"><a href="https://postlight.com/about/gina-trapani"><span class="byline__author"><span class="byline__name">Gina Trapani</span><span class="byline__title">CEO</span></span></a></div></div> </div>
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<img width="2160" height="1080" src="https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="A woman standing in front of an orange background with her eyes closed and hands outspread looking at an office room of people within a blue background." loading="lazy" srcset="https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=2160 2160w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=300 300w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=768 768w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=1024 1024w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=1536 1536w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=2048 2048w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=800 800w, https://postlight.com/wp-content/uploads/2022/09/Be-The-Thermostat-2160.png?w=548 548w" sizes="(max-width: 2160px) 100vw, 2160px"> <figcaption>
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<span class="single-hero__attrib">Image: Brian Weaver</span>
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<p>One of the best pieces of advice I’ve ever received is: “Be the thermostat, not the thermometer.” A thermometer reads the temperature in a room and merely reflects it back. A thermostat reads the temperature in a room and then regulates it by turning up the heat or cooling it down.</p>
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<p>In a work context, the temperature can be: levels of stress and anxiety, engagement, sense of urgency, or velocity of your team. As a leader, it’s not enough to just be able to read that temperature and reflect it back. It’s up to you to regulate it through your words, actions, and example — to bring it up or bring it down, given where your team needs to go. </p>
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<p>Once you start thinking about leaders participating in team dynamics as thermometers versus thermostats, you can’t unsee it. When I observe leaders read a team’s state and then purposefully turn up the heat or cool it down, I think, “Now, there’s a thermostat at work.”</p>
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<p>Here are three ways to be the thermostat with your team.</p>
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<h3><strong>1. Normalize challenges.</strong></h3>
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<p>Things go wrong, and that’s to be expected. When a team, especially one with inexperienced members, is dealing with a setback or an unexpected challenge, worry, concern, or panic can set in. When emotions are high, thinking isn’t clear and planning can go off the rails. It’s harder to be <a href="https://postlight.com/insights/functional-in-the-face-of-anxiety" target="_blank" rel="noreferrer noopener">functional in the face of anxiety</a>.</p>
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<p>The thermostat in the room sees and communicates the following: </p>
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<ul><li>Unexpected problems are par for the course. </li><li>Everyone goes through them, and there’s not much new under the sun. </li><li>This same exact challenge has happened before; therefore, we can handle it again. </li></ul>
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<p>It’s usually the more experienced folks who have seen the situation before, and therefore can show up calmly and easily say, “Yeah, this isn’t surprising. Here are a few approaches we can use to figure out what to do next.”</p>
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<p>I’ve seen shoulders lower when they hear, “Oh this, this has happened before, and here’s how we handled it. This is just a bump in the road and we’ll get through it.” Normalizing challenges is a very powerful way to take down stress and make even the stickiest situations feel more tractable.</p>
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<section id="pl-post-link-block_6335daa0105e7" class="pl-section pl-post-link pl-post-link--align-center">
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<div class="pl-post-link__card">
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<a class="article-preview__link" href="https://postlight.com/insights/dear-optimistic-leaders-make-paranoid-plans">
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<figure class="article-preview__post">
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<img width="1024" height="512" src="https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?fit=1024%2C512&resize=1024%2C512" class="attachment-large size-large" alt="" srcset="https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=2160 2160w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=300 300w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=768 768w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=1024 1024w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=1536 1536w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=2048 2048w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=800 800w, https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?w=548 548w" sizes="(max-width: 1000px) 100vw, 1000px" data-recalc-dims="1"> </div>
|
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</div>
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<figcaption>
|
||
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<h5>Leadership</h5>
|
||
|
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<h3>Dear Optimistic Leaders: Make Paranoid Plans</h3>
|
||
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<p class="article-preview__abstract">Great plans account for when things don’t go according to plan.</p>
|
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</figcaption>
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</figure>
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</a>
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</section>
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<h3><strong>2. Frame the problem.</strong></h3>
|
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<p>When a team is facing a challenge with multiple factors, when lots of elements are out of their control and there is a domino effect of scary dependencies, it’s a natural human thing to feel like everything’s falling apart — and to react with stress and anxiety. </p>
|
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<p>“It’s all going to hell!” </p>
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<p>“We are totally screwed.” </p>
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<p>This is when it’s time to isolate and frame the problem around the things you <em>can</em> do.</p>
|
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<p>Recently I’ve been enjoying Apple TV+’s <a href="https://www.imdb.com/title/tt7772588/" target="_blank" rel="noreferrer noopener">For All Mankind</a>, a soap opera involving space travel. In an episode deep into season three (no spoilers!), NASA scientists are gathered around a conference table in Houston and absolutely freaking out. Astronauts are in danger, their oxygen is running out, and there’s no workable rescue plan. When one of the leaders, Dev, proposes a plan, the reaction is immediate and fierce: <em>It’s too dangerous! They will die if we miscalculate by even one meter! </em>With everyone looking at him with wide eyes, Dev says calmly, “My friends, these are engineering problems. And we are engineers. Shall we begin?” And everyone gets to work.</p>
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<figure class="wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio"><div class="wp-block-embed__wrapper">
|
||
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<iframe title="These are engineering problems and we are engineers.”. For All Mankind" width="500" height="281" src="https://www.youtube.com/embed/scTrDkwcXUU?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
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</div></figure>
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<p>When you can break a big challenge into its smaller parts, identifying the parts you can control and framing the challenge in front of the team as exactly what they’re able to do, a thermostat takes in the heat and turns it into action.</p>
|
||
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<h3><strong>3. Put a clear plan forward.</strong></h3>
|
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<p>“I don’t even know where to start.” </p>
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<p>When a team or a person is overwhelmed by a big challenge and can’t see the path forward, a thermostat starts drawing the map. They say: “Okay, we’re going to chip away at this step by step. Here’s step 1, here’s step 2, and here’s step 3. Let’s start there, and regroup tomorrow.” </p>
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<p>A clear plan channels everyone’s energy into action and staves off paralysis. <em>Doing</em> something that’s part of a clear plan calms the room and brings purpose and momentum in a time of overwhelm. Clarity around what happens next brings everyone’s stress levels down.</p>
|
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<h3><strong>Be the thermostat</strong></h3>
|
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<p>Becoming a thermostat takes practice. Team dynamics and emotions are contagious, so it’s easy to reflect back what the group is feeling but it can be harder to regulate it. However, once you start to observe the temperature of a room, and see how it’s not serving the group, you’ll realize you want to change it and you can — and you’ll appreciate the leaders who do.</p>
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<p><a href="https://postlight.com/about/gina-trapani" target="_blank" rel="noreferrer noopener"><em>Gina Trapani</em></a><em> (she/her) is CEO at Postlight. Send her a note at gina.trapani@postlight.com or follow her on </em><a href="https://twitter.com/ginatrapani" target="_blank" rel="noreferrer noopener"><em>Twitter</em></a><em>.</em></p>
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<p><em>Gina learned about the thermostat concept from Michael Hyatt on </em><a href="https://mh.fullfocus.co/podcast-self-care-leadership-discipline/?transcript" target="_blank" rel="noreferrer noopener"><em>this podcast</em></a><em>.</em></p>
|
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</div>
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</article>
|
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<div class="single-coda content-margin site-grid">
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<div class="single-coda__content">
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<p class="single-coda__timestamp">
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Story published on Oct 5, 2022.
|
||
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</p>
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<ul class="single-coda__tags-list">
|
||
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<li>
|
||
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<a href="https://postlight.com/tag/empathy">
|
||
|
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Empathy </a>
|
||
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</li>
|
||
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<li>
|
||
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<a href="https://postlight.com/tag/leadership">
|
||
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Leadership </a>
|
||
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</li>
|
||
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<li>
|
||
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<a href="https://postlight.com/tag/problem-solving">
|
||
|
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Problem Solving </a>
|
||
|
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</li>
|
||
|
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<li>
|
||
|
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<a href="https://postlight.com/tag/team-culture">
|
||
|
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Team culture </a>
|
||
|
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</li>
|
||
|
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</ul>
|
||
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</div>
|
||
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</div>
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||
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</section>
|
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<aside class="more-posts">
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<header class="section-header">
|
||
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<h2 class="section-header__banner">
|
||
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More Articles In Leadership </h2>
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</header>
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<section class="more-posts__content">
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<ul class="more-posts__list">
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<li class="article-preview">
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<a class="article-preview__link" href="https://postlight.com/insights/dear-optimistic-leaders-make-paranoid-plans">
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<figure class="article-preview__post">
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<div class="article-promo">
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<img data-src="https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?resize=150%2C150?resize=1024,576" alt="" src="https://postlight.com/wp-content/uploads/2022/08/plan-2160.png?resize=150%2C150?resize=1024,576">
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</div>
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</div>
|
||
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<figcaption>
|
||
|
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<h4 class="article-preview__category">Leadership</h4>
|
||
|
|
<h3>Dear Optimistic Leaders: Make Paranoid Plans</h3>
|
||
|
|
<p class="article-preview__abstract">Great plans account for when things don’t go according to plan.</p>
|
||
|
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<div class="article-preview__spacer"></div>
|
||
|
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<div class="byline byline--thumnails"><div class="byline__thumbnails"><div class="byline__thumbnails__image"><img data-src="https://postlight.com/wp-content/uploads/2019/03/Gina-2.png?resize=100,100" alt="" layout="fill" src="https://postlight.com/wp-content/uploads/2019/03/Gina-2.png?resize=100,100"></div></div><div class="byline__text"><span class="byline__author"><span class="byline__name">Gina Trapani</span><span class="byline__title">CEO</span></span></div></div> </figcaption>
|
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</figure>
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</a>
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||
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</li>
|
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<li class="article-preview">
|
||
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<a class="article-preview__link" href="https://postlight.com/insights/why-i-love-writing-as-a-leadership-tool">
|
||
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<figure class="article-preview__post">
|
||
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<div class="article-preview__image-container">
|
||
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<div class="article-promo">
|
||
|
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<img data-src="https://postlight.com/wp-content/uploads/2021/08/writing_leadership_tool_2160.png?resize=150%2C150?resize=1024,576" alt="Cartoon woman drawing her way up a set of stairs" src="https://postlight.com/wp-content/uploads/2021/08/writing_leadership_tool_2160.png?resize=150%2C150?resize=1024,576">
|
||
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</div>
|
||
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</div>
|
||
|
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<figcaption>
|
||
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<h4 class="article-preview__category">Leadership</h4>
|
||
|
|
<h3>Why I Love Writing as a Leadership Tool</h3>
|
||
|
|
<p class="article-preview__abstract">To drive alignment and get to decisions faster — write it down.</p>
|
||
|
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<div class="article-preview__spacer"></div>
|
||
|
|
<div class="byline byline--thumnails"><div class="byline__thumbnails"><div class="byline__thumbnails__image"><img data-src="https://postlight.com/wp-content/uploads/2021/08/Vicky.png?resize=100,100" alt="" layout="fill" src="https://postlight.com/wp-content/uploads/2021/08/Vicky.png?resize=100,100"></div></div><div class="byline__text"><span class="byline__author"><span class="byline__name">Vicky Volvoski</span></span></div></div> </figcaption>
|
||
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</figure>
|
||
|
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</a>
|
||
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</li>
|
||
|
|
<li class="article-preview">
|
||
|
|
<a class="article-preview__link" href="https://postlight.com/insights/great-leaders-tell-stories">
|
||
|
|
<figure class="article-preview__post">
|
||
|
|
<div class="article-preview__image-container">
|
||
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<div class="article-promo">
|
||
|
|
<img data-src="https://postlight.com/wp-content/uploads/2021/03/Telling-Stories_2160px-1.png?resize=150%2C150?resize=1024,576" alt="Figures gathered around a campfire outdoors at night with one figure giving a presentation" src="https://postlight.com/wp-content/uploads/2021/03/Telling-Stories_2160px-1.png?resize=150%2C150?resize=1024,576">
|
||
|
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</div>
|
||
|
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</div>
|
||
|
|
<figcaption>
|
||
|
|
<h4 class="article-preview__category">Leadership</h4>
|
||
|
|
<h3>Great Leaders Tell Stories</h3>
|
||
|
|
<p class="article-preview__abstract">Persuade, problem-solve, and plot a path forward through storytelling.</p>
|
||
|
|
<div class="article-preview__spacer"></div>
|
||
|
|
<div class="byline byline--thumnails"><div class="byline__thumbnails"><div class="byline__thumbnails__image"><img data-src="https://postlight.com/wp-content/uploads/2019/03/Gina-2.png?resize=100,100" alt="" layout="fill" src="https://postlight.com/wp-content/uploads/2019/03/Gina-2.png?resize=100,100"></div></div><div class="byline__text"><span class="byline__author"><span class="byline__name">Gina Trapani</span><span class="byline__title">CEO</span></span></div></div> </figcaption>
|
||
|
|
</figure>
|
||
|
|
</a>
|
||
|
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</li>
|
||
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</ul>
|
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</section>
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</aside>
|
||
|
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|
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<aside class="news">
|
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<div class="news__content">
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<section class="news__copy">
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<svg viewbox="0 0 24 24">
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</svg>
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<div>
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<h2>Never miss an update</h2>
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<p>Get the best of Postlight's technology and software insights to your inbox once a week.</p>
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</div>
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</section>
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<section class="news__form">
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</section>
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</div>
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</aside>
|
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|
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<section class="insights_featured_case_studies fcs-list">
|
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|
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<div class="content-margin">
|
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|
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<h2>Our Work</h2>
|
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<ul class="fcs-list__list">
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<li>
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<a class="fcs-list__link" href="https://postlight.com/work/mta">
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<figure>
|
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<div class="fcs-list__image">
|
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<img width="800" height="700" src="https://postlight.com/wp-content/uploads/2020/05/featured-5.png?fit=800%2C700" class="attachment-case-study-thumb size-case-study-thumb wp-post-image" alt="" loading="lazy" srcset="https://postlight.com/wp-content/uploads/2020/05/featured-5.png?w=800 800w, https://postlight.com/wp-content/uploads/2020/05/featured-5.png?w=300 300w, https://postlight.com/wp-content/uploads/2020/05/featured-5.png?w=768 768w, https://postlight.com/wp-content/uploads/2020/05/featured-5.png?w=411 411w" sizes="(max-width: 800px) 100vw, 800px"> </div>
|
||
|
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<figcaption>
|
||
|
|
<h5>MTA</h5>
|
||
|
|
<h2>Digital Transformation for Urban Transportation</h2>
|
||
|
|
</figcaption>
|
||
|
|
</figure>
|
||
|
|
</a>
|
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</li>
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<li>
|
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<a class="fcs-list__link" href="https://postlight.com/work/mailchimp">
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<figure>
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<div class="fcs-list__image">
|
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<img width="800" height="700" src="https://postlight.com/wp-content/uploads/2020/09/MCD.png?fit=800%2C700" class="attachment-case-study-thumb size-case-study-thumb wp-post-image" alt="" loading="lazy" srcset="https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=1600 1600w, https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=300 300w, https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=768 768w, https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=1024 1024w, https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=1536 1536w, https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=800 800w, https://postlight.com/wp-content/uploads/2020/09/MCD.png?w=411 411w" sizes="(max-width: 800px) 100vw, 800px"> </div>
|
||
|
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<figcaption>
|
||
|
|
<h5>Mailchimp Developer</h5>
|
||
|
|
<h2>A State-of-the-Art Developer Experience</h2>
|
||
|
|
</figcaption>
|
||
|
|
</figure>
|
||
|
|
</a>
|
||
|
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</li>
|
||
|
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<li>
|
||
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<a class="fcs-list__link" href="https://postlight.com/work/audubon">
|
||
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<figure>
|
||
|
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<div class="fcs-list__image">
|
||
|
|
<img width="800" height="700" src="https://postlight.com/wp-content/uploads/2019/03/featured_alt-2.png?fit=800%2C700" class="attachment-case-study-thumb size-case-study-thumb wp-post-image" alt="" loading="lazy" srcset="https://postlight.com/wp-content/uploads/2019/03/featured_alt-2.png?w=800 800w, https://postlight.com/wp-content/uploads/2019/03/featured_alt-2.png?w=300 300w, https://postlight.com/wp-content/uploads/2019/03/featured_alt-2.png?w=768 768w, https://postlight.com/wp-content/uploads/2019/03/featured_alt-2.png?w=411 411w" sizes="(max-width: 800px) 100vw, 800px"> </div>
|
||
|
|
<figcaption>
|
||
|
|
<h5>Audubon</h5>
|
||
|
|
<h2>An Award-Winning Mobile Experience</h2>
|
||
|
|
</figcaption>
|
||
|
|
</figure>
|
||
|
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</a>
|
||
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</li>
|
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</ul>
|
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</div>
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</main>
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<div class="pl-cf__no-js contact-form__no-js">
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Talk to us </h2>
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Our contact form requires JavaScript to work. Please ensure you have JavaScript enabled and refresh the page.
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Otherwise, feel free to send us an email at <a href="mailto:hello@postlight.com">hello@postlight.com</a>.
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<p>Digital Strategy, Design, and Engineering</p>
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