diff --git a/komrade/constants.py b/komrade/constants.py
index 3e94fda..9005bc0 100644
--- a/komrade/constants.py
+++ b/komrade/constants.py
@@ -1,6 +1,6 @@
 # addresses
 URL_KOMRADE = '128.232.229.63' #'komrade.app'
-OPERATOR_API_URL = f'http://{URL_KOMRADE}:6999/op/req/'
+OPERATOR_API_URL = f'http://{URL_KOMRADE}:6999/op/'
 
 
 # paths
diff --git a/komrade/operators/operators.py b/komrade/operators/operators.py
index 31dc505..a13c3ab 100644
--- a/komrade/operators/operators.py
+++ b/komrade/operators/operators.py
@@ -78,6 +78,27 @@ class TheOperator(Operator):
             passphrase=getpass.getpass('Hello, this is the Operator speaking. What is the passphrase?\n> ')
         super().__init__(name,passphrase)
 
+    def route(self, data):
+        # step 1 split:
+        data_unencr,data_encr = data.split(BSEP)
+        if data_encr and 'name' in data_unencr:
+            name=data_unencr['name']
+            keychain=data_unencr.get('keychain',{})
+
+            # decrypt using this user's pubkey on record
+            caller = Operator(name)
+            from_pubkey = user.pubkey(keychain=keychain)
+            data_unencr2 = SMessage(OPERATOR.privkey_, from_pubkey).unwrap(data_encr)
+
+            if type(data_unencr)==dict and type(data_unencr2)==dict:
+                data = data_unencr
+                dict_merge(data_unencr2, data)
+            else:
+                data=(data_unencr,data_unencr2)
+        else:
+            data = data_unencr
+
+        print(data)
 
 ### ACTUAL PHONE CONNECTIONS
 class TheTelephone(Logger):
@@ -139,9 +160,12 @@ class TheTelephone(Logger):
 
 OPERATOR = None
 class TheSwitchboard(FlaskView, Logger):
-    default_methods = ['POST']
-        
-    def req(self):
+    #default_methods = ['POST']
+
+    def get(self):
+        return "We're sorry; we are unable to complete your call as dialed. Please check the number and dial again, or call your operator to help you."
+
+    def post(self):
         data = request.data
         self.log('incoming_data! <--',data)
 
@@ -153,7 +177,11 @@ class TheSwitchboard(FlaskView, Logger):
         data = SMessage(OPERATOR.privkey_, TELEPHONE_PUBKEY).unwrap(data)
         self.log('decrypted data:',data)
 
-        return data
+        # step 3: give to The Operator
+        res = OPERATOR.route(data)
+
+        # return response to caller
+        return res
 
 def run_forever():
     global OPERATOR
diff --git a/komrade/utils.py b/komrade/utils.py
index defe0c3..ce025c1 100644
--- a/komrade/utils.py
+++ b/komrade/utils.py
@@ -12,3 +12,50 @@ class Logger(object):
         mytype = type(self).__name__
         caller = calframe[1][3]
         print(f'\n[{mytype}.{caller}()]',*x)
+
+
+
+
+
+
+
+
+
+
+
+
+
+# Recursive dictionary merge
+# https://gist.github.com/angstwad/bf22d1822c38a92ec0a9
+#
+# Copyright (C) 2016 Paul Durivage <pauldurivage+github@gmail.com>
+# 
+# This program is free software: you can redistribute it and/or modify
+# it under the terms of the GNU General Public License as published by
+# the Free Software Foundation, either version 3 of the License, or
+# (at your option) any later version.
+# 
+# This program is distributed in the hope that it will be useful,
+# but WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
+# GNU General Public License for more details.
+# 
+# You should have received a copy of the GNU General Public License
+# along with this program.  If not, see <https://www.gnu.org/licenses/>.
+import collections
+
+def dict_merge(dct, merge_dct):
+    """ Recursive dict merge. Inspired by :meth:``dict.update()``, instead of
+    updating only top-level keys, dict_merge recurses down into dicts nested
+    to an arbitrary depth, updating keys. The ``merge_dct`` is merged into
+    ``dct``.
+    :param dct: dict onto which the merge is executed
+    :param merge_dct: dct merged into dct
+    :return: None
+    """
+    for k, v in merge_dct.iteritems():
+        if (k in dct and isinstance(dct[k], dict)
+                and isinstance(merge_dct[k], collections.Mapping)):
+            dict_merge(dct[k], merge_dct[k])
+        else:
+            dct[k] = merge_dct[k]
\ No newline at end of file